Terms and Conditions
Purpose of the Service
Through this website, we (Ostello degli Elefanti and affiliated distribution partners) provide an online platform for advertising rooms in our accommodation ("accommodation") and for visitors to make reservations. By making a reservation through Ostellodeglielefanti.it, you enter into a direct contractual relationship with our accommodation.
Price Guarantee and Best Rate
The rates displayed on our website are highly competitive and inclusive of VAT and other taxes (subject to change in currency exchange rates), unless otherwise indicated. Occasionally, you may find lower rates for a specific stay on our website. We will match the lower rate according to the Best Rate Guarantee conditions.
Privacy and Cookies
"Ostello degli Elefanti" respects your privacy. For more information, please refer to our privacy and cookie policies.
Free Service
Our online booking service is free; no charges will be applied for the service, nor will additional fees be added to the room rate.
Credit Card or Bank Transfer
Depending on the type of reservation (long-term or group bookings), our accommodation may request a credit card pre-authorization or a deposit equivalent to 25% of the stay. Payment is securely processed online or through bank transfer.
Cancellation
Cancellations are accepted within 24 hours for individual bookings and within 30 days for group bookings. Some rates may have special conditions.
Disclaimer
Within the limits set by applicable law, we are only liable for direct and immediate damages actually suffered, paid, or incurred due to a failure to fulfill our obligations regarding the services we should provide.
Intellectual Property Rights
"Ostello degli Elefanti" exclusively holds all rights, titles, and interests in and to all intellectual property rights regarding the website's graphic appearance and general interface (including infrastructure).
Miscellaneous
These terms and conditions, as well as the provision of our services, are governed and interpreted in accordance with Italian law. Any disputes arising from these terms, general conditions, and our services will be exclusively submitted to the competent courts of Catania, Italy. The original Italian text of these terms and conditions may have been translated into other languages. The unofficial translation is provided for illustrative purposes only and has no legal value. In the event of disputes or inconsistencies between the Italian text and translations of these terms and conditions, the Italian text will prevail and be the definitive version. The Italian text is available on our website or will be provided upon written request.
About "Ostello degli Elefanti" and Support Companies
The online booking service is provided by Cloudbeds.com for Ostello degli Elefanti, a company subject to the laws of Italy, registered with the Chamber of Commerce of Catania as Associazione Welcome 2 Sicily Impresa Sociale ETS. VAT ID 05823350870.